What we're learning right now.
Notes from the engine room. AI substance for the German mid-market: pragmatic, no buzzword bingo.
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7 min readHow mid-market firms get cited in ChatGPT, Claude and Gemini
Your customers don't Google any more, they ask ChatGPT. Here's what to do so your company shows up in those answers as the recommended solution.
By Florian Wessling Read more -
8 min readGDPR and AI for the German mid-market: what really matters.
EU servers, DPA, EU-based LLMs. What mid-market companies really need to look at when adopting AI, without getting dazzled by certificate lists.
By Florian Wessling Read more -
6 min readHow to scale customer service with AI, without losing quality.
Seven out of ten service requests are routine. The other three need humans. How to cleanly separate the two, without losing staff or frustrating customers.
By Florian Wessling Read more
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